ArtGlass By Dale.com
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(503) 698-3379
http://www.artglassbydale.com/guarantee.html

Refunds, Returns & General Info of Art Glass by Dale Products.

Shipping Merchandise
Orders are shipped using UPS ground service. Most orders will be shipped within 2 days. Delivery usually takes from 3 to 5 days. If delivery date is critical please tell us about this using contact form or call directly. Shipping can't be done to post office boxes. We will notify you by e-mail when your order has been shipped.
Damaged Merchandise
If you receive damaged merchandise you must save the packing material, box(s) and the artwork. You need to contact me by contact form or by calling me. You may need to return this to a UPS location for verification of damage. Artglass by Dale will then make you a replacement for the damaged piece and send it to you. Artglass by Dale will send you a photo by email of the new piece for your approval or you may cancel your order.
Return Policy
Any merchandise can be returned to us for a full refund of moneies for any reason except customer caused damage. Returns do not include shipping and insurance. This must be done within seven days of receiving your order. Repackage your order as you received it. Ship to Artglass by Dale insured for the full value of your order. If you don't insure or properly package the returned merchandise, you may not get a refund if damage occurs in return shipping.
Guarantee of Merchandise
Artglass by Dale guarantees products to be of the highest quality possible. Art glass objects can have minor irregularities as they are not manufactured in a mass production manner. This is especially true of the back of the piece. In fact in many cases the artist may try to cause irregular textures on the surface of the glass. This only adds to the beauty and individuality of each piece. On plates or bowls that are meant to have a smooth regular edges you will find Art Glass by Dale quality better than most. If you like the photo you will love the actual artwork. We back up this statement with out return policy.
Custom Orders
Use our contact form or call us directly for information on custom orders. (503 698-3379)

Privacy Policy
Any information collected on our website is only used to contact you or for shipping merchandise to you. No information will be given, sold or distributed to any other persons or organizations. See PayPal for their privacy policy.
Care of Artglass by Dale Products
Cleaning can be done with any mild non-abrasive not corrosive type-cleaning agent. Water and detergent or Windex works fine. In most cases you can wipe off fingerprints and dust, with a damp paper or cloth towel.

Fused glass artwork should not be put in the dishwasher.

Fused glass artwork should not be stored near any high heat source. Rapid heating or cooling can cause fracturing of your artwork.

Fused glass artwork is not for use in cooking or heating up foods.

Fused glass can break if dropped or is hit by heavy objects.

Fused glass handled properly will last for many generations.
Please address all questions to webmaster@artglassbydale.com
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